Dick Wardlow Insurance Brokers was formed to build an agency that stays true to the commitment that responsibility, dedication and service is the backbone to the fulfillment of our promise to our clients. Understanding and anticipating client needs are fundamental elements in providing sound insurance solutions. Our team must make sure that our products, pricing, and services are well suited to provide our clients a successful insurance program now and into the future. We intend to go the extra step for our client. Our concern for our clients' well being is considered a big responsibility. We know that our insurance expertise is sorely needed by our clients. The pride taken from the loyalty of our clients is most rewarding. Overall, our agency can be relied upon to perform value added insurance service for the business client. This includes satisfying their need for professional advice and service in respect to their personal lines exposure. It is our commitment at Dick Wardlow Insurance Brokers that each client gets more than what they bargained for. Value added service-it has to be that way because Dick Wardlow has his name on it. Please take the time to see Quicktime video testimonials from two of our clients. |
||
In Pursuit of Satisfied Customers:
Any chance we have to come through for people, understand their needs, and give them peace of mind is an opportunity to deliver on our promise.
President’s Message:
More clients are sticking with us. And, there’s good reason for it. We at DWIB have a deep appreciation for and dedication to serving our family of stakeholders, including personal and business policy clients, partner agents and their teams, and our service-focused employees/owners. Backed by a decisive and trust culture, Dick Wardlow Insurance Brokers continues to grow and outperform the industry year after year and 2006 was no exception.
Retention of our existing family of insured and profitable growth has been our mainstay since 1965 And, we expect the pace of growth to continue in years to come as we implement powerful value-added strategies hatched in 2006.
We continue to grow because of our daily commitment to personal communication, underwriting excellence and innovation, including the recent addition of several new business processes and systems. Independent recognition of our customer satisfaction leadership testifies to our key competitive edge, the caring and skilled individuals striving diligently to achieve the highest levels of service performance.
Our success to date is due largely to a single key factor: interaction beyond expectation is the basis for building trusted, reliable and lasting relationships. Any chance we have to come through for people, understand their needs, and give them peace of mind is an opportunity to deliver on our promise.
Our goal: to more fully respond to the human needs and concerns of current and future stakeholders by implementing a strategy that goes beyond insurance coverage and its price. Our proposition is to create outstanding “value” for all of our clients by providing greater benefits, risk-mitigation support, and more value for their premium dollar. DWIB is dedicating itself to a continuous relationship with our clients beyond what they expect from their insurance broker.
Dick Wardlow Insurance Brokers employees are committed to customer satisfaction.
What is particularly unique about their dedication to this goal is the level of focus they devote to it, day in and day out.
Why?
One reason for their motivation is that they are part of a performance-based culture composed of many capable individuals who enjoy helping others.
"to be on par in terms of price and quality only gets you into the game. Service wins the game."
If you treat people with respect and kindness, you will get the same back in return.
Commitment to Excellence:
Sometimes the ability to deliver satisfaction beyond expectation requires the sensitivity to understand what it’s like to be in the customer’s shoes. In claims cases we are dealing with people who are emotional about what they just experienced. How we interact with them makes a big difference. So we try to give people the same respect and consideration we would like if we were in the same situation.
We treat our customer the same way we expect to be treated when we call a business to resolve an issue. "the difference between ordinary and extraordinary is that little extra."
That’s our way…great service behind the scenes.
Truly excellent service requires extending ourselves beyond what seems possible at the moment.
I believe that showing respect to others brings respect to our agency. The way we do our job leaves an impression. But our attitude also impacts how people view our agency. A positive interaction tells customers that they made the right choice when they decided to do business with our agency.
All deeds count…small or large, visible or behind the scenes.
Our dedicated individuals devoted to satisfaction beyond motivation.
The result is superior customer service.
Exceptional Service is Noticed and Appreciated
Our top priority is customer satisfaction. Each day we pursue new opportunities to put in into practice. The friendly, professional follow through we so proudly provide is at the heart of our customer-centric commitment.
DWIB represents the top insurance companies in the West offering expert knowledge and exceptional service. When our clients recommend DWIB as the best insurance Broker to satisfy their needs, our agency steps up to provide the best support in the business.
Clients can count on DWIB’s customer support for uncompromising quality that
exceeds expectations. Because customer satisfaction is our goal, everyone
wins—the
policy client and this agency. As important as underwriters are at the
beginning of the process, the key to any insurance company’s reputation is
the level of performance at the claims end of the service.
YESTERDAY
Founded in 1965, DWIB has had the opportunity to accumulate exceptional knowledge and experience, allowing us to effectively satisfy the insurance needs of our policy clients. From the very beginning, DWIB has thrived on meeting and exceeding our clients’ needs.
The combination of stability and caring service became the basis for DWIB’s stand-out success in years to come.
TODAY
A review of our Apartment owners policy has also brought about some changes that are intended to reduce rates, increase coverages, and expand underwriting guides. The policies offered to our business clients are now even more comprehensive, giving our clients an even greater sense of security.
DWIB offers the highest quality of service to help establish a reputation of quality.
OUR REPUTATION
We proudly enjoy a reputation for providing outstanding service and quality products to our customers.
Building strong customer relationships doesn’t happen overnight. The relationships we have established with our clients over the years allow us the opportunity to build lifelong partnerships and provide service our clients have come to count on.
Our goal is to provide consistently superior service and products for our. Our high quality of customer satisfaction extends from our past and is a key to our future success.